Manage a web subscription
For subscriptions bought on the web. Continue to Stripe and enter the billing email you used at checkout. Stripe emails you a sign-in link, which works even if you no longer have your Tearleads keys.
Before you cancel
- Canceling stops future renewals. Paid access generally continues through the current billing period.
- Deleting the app, removing a local identity, or leaving an organization does not cancel a subscription.
- You can subscribe again later with a new Tearleads identity.
- If more than one web subscription uses the same billing email, Stripe opens the billing account created most recently that still has an active subscription, which may not be the one you want. If you can't reach a subscription through Stripe, email legal@tearleads.com.
- Organization admins can also manage billing in Org Manager → Billing.
- If you subscribed through an app store, cancel in that store's subscription settings.